Telephone call handling system

Details Telephone call handling system Telephone call handling system

H - Electricity

04

M

H04M 3/50 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 3/527 (2006.01) H04Q 3/00 (2006.01) H04M 3/36 (2006.01)

Patent

CA 2095916

A system for automatically handling incoming telephone calls including a circuit for receiving an incoming telephone call arriving at an incoming line, a circuit (18) for receiving telephony information about the incoming telephone call, a circuit for assigning one of a plurality of possible application programs to handle the call based upon the information, the circuit (38) for assigning including a call discrimination subsystem, at least one application program including queries for obtaining further information about the call, and a circuit for returning control to the call discrimination subsystem to reassign the call based upon the telephony information and the further information.

Système de prise en charge automatique d'appels téléphoniques entrants, comprenant un circuit recevant un appel téléphonique entrant arrivant à une ligne entrante, un circuit (18) recevant des informations téléphoniques relatives à l'appel entrant, un circuit affectant un programme d'application parmi un ensemble de programmes d'application possibles afin de permettre la prise en charge de l'appel en fonction des informations, le circuit (38) d'affectation comprenant un sous-système de discrimination d'appel, au moins un programme d'application comprenant des interrogations permettant d'obtenir des informations supplémentaires sur l'appel, et un circuit rendant la commande au sous-système de discrimination d'appel afin de réaffecter l'appel en fonction des informations téléphoniques et des informations supplémentaires.

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