H - Electricity – 04 – M
Patent
H - Electricity
04
M
379/3
H04M 3/50 (2006.01) H04M 3/51 (2006.01) H04M 3/53 (2006.01) H04M 3/60 (2006.01) H04Q 3/00 (2006.01) H04M 3/62 (2006.01)
Patent
CA 1268273
ABSTRACT OF THE DISCLOSURE A telephone call processing system operates in tandem with an office telephone system having a central switchboard. The system comprises a central control unit used by the operator and remote units associated with each office telephones. The central unit comprises a keyboard and a display which permit the operator to compose and direct enquiry messages to each remote unit regarding handling of incoming calls and to compose and store records regarding unanswered calls. Each remote unit has a display which displays enquiry messages transmitted by the operator and flashes light emitting diodes or emits a muted beeping sound to draw an individual's attention to the incoming call. A number of buttons permit the individual to return standard responses without direct verbal communication with the operator. Both enquiry and response messages are automatically stored in an electronic memory, permitting the operator to retrieve each response and associated enquiry and to deal with the associated incoming call when appropriate. The operator can consequently process other incoming calls without awaiting a response from any particular individual. The remote units are adapted to access the electronic memory to relieve messages regarding uanswered calls thereby eliminating the need for written message records.
542661
Canamex Corporation
Waraksa Mirek A.
LandOfFree
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