Telephone usage monitoring arrangement

Details Telephone usage monitoring arrangement Telephone usage monitoring arrangement

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 3/36 (2006.01) H04M 3/523 (2006.01)

Patent

CA 2093043

This invention relates to real time accumulation of telephone usage data and real time reporting of such data to a telecommunications system administrator. Telephones being monitored are identified in translation information of the connected switching system. When a reportable event occurs for one of these telephones, a data message is sent to a management information system (MIS) for the group that includes that telephone, and the records of that MIS are updated and displayed. Advantageously, real time information is displayed for selected individual and/or group telephone stations.

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