Terminal based adjunct call manager for a communication system

Details Terminal based adjunct call manager for a communication system Terminal based adjunct call manager for a communication system

H - Electricity

04

Q

344/15

H04Q 3/545 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01)

Patent

CA 1260582

- 21 - A TERMINAL BASED ADJUNCT CALL MANGER FOR A COMMUNICATION SYSTEM Abstract An adjunct call manager unit 107 connects to a station set port 111 of a telephone communication system 101 and receives button identification and status signals 601 to determine line, agent, and feature activation status of the system. In response to one or more of the received status signals, commands are sent to the system using button depression commands and switchhook commands 610 to effectuate call processing control over the system. In one embodiment, the adjunct unit functions as an automated call distributor for managing incoming calls to the system. (FIG. 1).

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