Timely shut-down of a real-time work center

Details Timely shut-down of a real-time work center Timely shut-down of a real-time work center

H - Electricity

04

Q

H04Q 3/64 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) G06Q 10/00 (2006.01)

Patent

CA 2364868

A call center rejects further calls when the sum of the present time, the anticipated call in-queue wait time, and the anticipated call service time for this type of call exceeds the closing time of the call center. The call center may redirect the rejected calls to another call center if it determines that the other call center can service them by its closing time.

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