H - Electricity – 04 – Q
Patent
H - Electricity
04
Q
H04Q 3/64 (2006.01)
Patent
CA 2329489
Method and apparatus for determining and tracking the locations of agents using wireless units to process calls directed through an automatic call distribution system. Based on signals with different cells or based on independent navigation information, locations of wireless units can be monitored and stored for later analysis. In addition, location information can be compared to an agent location schedule to determine adherence and provide adherence reports.
Baker Daniel F.
Dezonno Anthony J.
Power Mark J.
Shambaugh Craig R.
Gowling Lafleur Henderson Llp
Rockwell Electronic Commerce Corporation
Rockwell Firstpoint Contact Corporation
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