G - Physics – 06 – F
Patent
G - Physics
06
F
G06F 11/30 (2006.01) G06F 11/273 (2006.01) G06F 11/22 (2006.01) G06F 11/32 (2006.01)
Patent
CA 2046747
R09-90-037C TRACKING THE RESOLUTION OF A PROBLEM ON A COMPUTER SYSTEM IN A SERVICE NETWORK OF COMPUTER SYSTEMS ABSTRACT OF THE DISCLOSURE A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR), a "Service Provider" (SP), or a hybrid of the two, a "Service Provider/Requestor" (SP/R). The status of the resolution of the problem can be monitored by the computer systems of the support network. Each SR, SP/R, and SP contains a problem log to track the status of each problem. Problems can have a status of OPEN, READY, PREPARED, SENT, ANSWERED, FIXED, VERIFIED, and CLOSED. The problem log present in each computer system makes it possible for status of the network to be easily monitored. The monitoring activity can be user queried via a series of screens or by graphically displaying a pictorial representation of the network or a portion of the network on a console associated with a computer system of the network. A system can also send an advisory to other computer systems to notify them of problems for which they do not have support responsibility.
Eakins John James JR.
Hoag Daniel Joseph
Koehler John Louis
Lindberg Erik Duane
Maki Arthur Carl
Barrett B.p.
International Business Machines Corporation
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