G - Physics – 09 – B
Patent
G - Physics
09
B
354/1, 35/8
G09B 9/00 (2006.01)
Patent
CA 1065601
ABSTRACT A computer controlled operator training system pro- vides audio and visual cues for use in the training of telephone operator personnel in the use of toll service desks in an automatic telephone system. During a training session, the system provides visual and/or audio information to the trainee which is the same information as that an operator in the real world will exper- ience for the same type of call. The trainee responds to the audio cues and/or the illumination of lamps indicating call in- formation by operating a certain set of keys in a given sequence as determined by the identity of the call being processed, As the trainee operates such keys, word formatting circuitry forms and outputs coded words identifying to the computer the keys operated by the trainee. The computer compares the coded words representing the keys operated by the trainee with coded words indicative of the keys which are properly operated for such step. If the words compare, the lesson is advanced one step. If the words do not compare, the computer backs the lesson up one step, and retransmits the words representing the step to which the improper response was received, so that the trainee can repeat an improperly executed lesson step. Audio circuitry provides audio signals which are similar to those which would normally be received from a calling subscriber or distant operator and also detects audio response made by the trainee, and if an audio response is required, the training program will inhibit system operation until the proper audio response is provided by the trainee.
243395
Nason George F. (iii)
Winter Walter W.
Nason George F. (iii)
Winter Walter W.
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