Transaction support apparatus

Details Transaction support apparatus Transaction support apparatus

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 3/51 (2006.01) H04M 11/00 (2006.01) H04M 1/27 (2006.01) H04M 1/725 (2006.01) H04M 3/22 (2006.01) H04M 3/533 (2006.01)

Patent

CA 2230267

A transaction support apparatus for use by one or more human transaction operators, each provided with a telephone, which comprises a speech recognition device having: a speech input coupled to receive a speech signal input to a said telephone, a speech recognition processor arranged to recognise predetermined transaction parameters within said speech signal; and a parameter output at which said speech recognition device is arranged to make values of said parameters thus recognised available.

Dispositif de support de transactions destiné à un ou plusieurs opérateurs de transactions, chacun étant doté d'un téléphone, ledit dispositif comprenant un dispositif de reconnaissance vocale constitué comme suit: une unité d'entrée de la parole associée à un téléphone, qui permet de recevoir en entrée un signal de parole, un processeur de reconnaissance de la parole agencé de façon à reconnaître des paramètres de transaction définis préalablement à l'intérieur dudit signal de parole; et une unité de sortie de paramètres au niveau de laquelle ledit dispositif de reconnaissance rend disponibles les valeurs desdits paramètres ainsi reconnus.

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