Virtual interaction queuing using internet protocols

Details Virtual interaction queuing using internet protocols Virtual interaction queuing using internet protocols

H - Electricity

04

M

H04M 3/48 (2006.01) H04L 29/06 (2006.01) H04M 3/50 (2006.01)

Patent

CA 2430433

A method and system for processing a call when a call recipient is unavailable by using virtual interaction queuing techniques over IP networks are disclosed. The method includes queuing the call in a queue associated with a call center, obtaining a messaging preference of the caller, disconnecting the call, generating at least one IP-based message for the caller according to the caller's messaging preference, and transmitting the at least one IP-based message to the caller over an IP network, so as to begin a virtual interaction between the caller and the call center after the call is disconnected.

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