Voice mail based billing delivery system

G - Physics – 06 – Q

Patent

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Details

G06Q 30/00 (2006.01) H04M 3/533 (2006.01) H04M 3/537 (2006.01) H04Q 7/22 (2006.01)

Patent

CA 2342978

A method and system for the delivering bills to subscribers of wireless telecommunication services, and the subsequent retrieval of the same, using a voice mail system is disclosed. In an aspect of the invention, a bill is generated from billing information obtained from a billing center containing the call details of individual subscribers. The generated bill is translated into a format comprising synthesized speech message describing the bill specifics. Alternatively, the bill may be translated into a computer readable file capable of being downloading by a computer. The translated bill is stored in the subscriber's voice mailbox following which a notification is sent to the subscriber to indicate its arrival. The bill can be subsequently retrieved by the subscriber by accessing the voice mailbox with either a phone or a computer. The invention permits cost effective and timely delivery of bills without having to rely on a third party for delivery. Moreover, the subscriber is able to attain access to their bill from any location.

L'invention concerne un procédé et un système d'envoi de factures aux abonnés de services de télécommunication mobile, ainsi que de récupération ultérieure de cette facture, grâce à un système de boîte vocale. Dans un aspect de l'invention, on génère une facture à partir d'informations de facturation provenant d'un centre de facturation et contenant le détail des appels d'abonnés individuels. On convertit la facture générée dans un format de message oral synthétisé qui décrit les caractéristiques de la facture. Dans un autre mode de réalisation, on peut transférer la facture dans un fichier lisible par ordinateur, capable d'être téléchargé par un ordinateur. On mémorise la facture transférée dans la boîte vocale de l'abonné puis on envoie à l'abonné une notification l'informant de son arrivée. L'abonné peut ensuite récupérer la facture en accédant à la boîte vocale par téléphone ou par ordinateur. L'invention permet d'envoyer des factures de façon rentable et opportune sans devoir compter sur une partie tierce pour l'envoi. En outre, l'abonné peut accéder à sa facture à partir de n'importe quel endroit.

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