Voice response script generator system and method

Details Voice response script generator system and method Voice response script generator system and method

G - Physics

06

F

G06F 3/16 (2006.01) H04M 3/493 (2006.01) H04M 3/36 (2006.01)

Patent

CA 2111652

39 VOICE RESPONSE SCRIPT GENERATOR SYSTEM AND METHOD ABSTRACT OF THE DISCLOSURE A system and method for creating a semicustom voice response script is disclosed. The system and method comprise circuitry and software for presenting a series of screens to a user on an output device of a general purpose computer, the screens containing a plurality of programmable fields, circuitry and software for accepting programming input from the user on an input device of the general purpose computer into the plurality of programmable fields, circuitry and software for generating the semicustom voice response script from the plurality of programmable fields, the generating circuitry and software choosing and arranging stored script routines according to instructions input in the plurality of programmable fields and circuitry and software, under control of the voice response script, for interacting with a person over a telephone line to take information from and given information to the person.

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