Warranty managing process

Details Warranty managing process Warranty managing process

G - Physics

06

Q

G06Q 10/00 (2006.01)

Patent

CA 2487860

The warranty managing process (10) includes a method of processing a customer claim against a manufacturer~s product that includes the steps of inputting the claim through a computer (6) to a database (4) at a first management level (20), determining the value of the claim, and acting to approve or deny the claim at the first management level (20) when the value of the claim is below a first predetermined amount. A second management level (30) acts to review all claims input at the first management level (20) and acts to approve or deny the claim when the value of the claim is above the first predetermined amount and below a second predetermined amount. A third management level (40) acts to review all claims input at the first and second management levels (20, 30) and acts to approve or deny the claim when the value of the claim is above the second predetermined amount when the value of the claim is above the second predetermined amount.

L'invention concerne un processus de gestion de garantie (10) comprenant un proc~d~ de traitement d'une r~clamation d'un client contre un produit d'un fabricant. Ledit proc~d~ consiste ~ entrer la r~clamation dans une base de donn~es (4) par l'interm~diaire d'un ordinateur (6) ~ un premier niveau de gestion (20), ~ d~terminer la valeur de la r~clamation, puis ~ intervenir pour approuver ou rejeter cette r~clamation au premier niveau de gestion (20) lorsque la valeur de celle-ci est inf~rieure ~ un premier montant pr~d~termin~. Un deuxi­me niveau de gestion (30) intervient pour examiner toutes les r~clamations entr~es au premier niveau de gestion (20) et pour approuver ou rejeter cette r~clamation lorsque la valeur de celle-ci est sup~rieure au premier montant pr~d~termin~ et inf~rieure ~ un deuxi­me montant pr~d~termin~. Un troisi­me niveau de gestion (40) intervient pour examiner toutes les r~clamations entr~es au premier et au deuxi­me niveau de gestion (20, 30) et pour approuver ou rejeter cette r~clamation lorsque la valeur de celle-ci est sup~rieure au deuxi­me montant pr~d~termin~.

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