Enhanced wide area audio response network

Details Enhanced wide area audio response network Enhanced wide area audio response network

H - Electricity

04

M

H04M 11/00 (2006.01) H04M 3/22 (2006.01) H04M 3/36 (2006.01) H04M 3/38 (2006.01) H04M 3/42 (2006.01) H04M 3/487 (2006.01) H04M 3/493 (2006.01) H04M 3/527 (2006.01) H04M 3/533 (2006.01) H04M 15/00 (2006.01) H04Q 3/00 (2006.01) H04M 3/51 (2006.01) H04M 7/00 (2006.01)

Patent

CA 2069009

An apparatus and method for providing enhanced wide area audio response services including a central controller (40) connected through a public network (16) to a plurality of audio peripherals (20a, 20b) which are distributed over a wide area to receive and originate telephone calls to receive, store and forward audio signals, the central controller (40) providing error notification services to operator personnel, providing utility grade service to the audio peripherals (20a, 20b), and utilizing Dialed Number Identification Service (DNIS) methods for identifying various applications, such as voice messaging, audio text, and remote information provider accessing:

Appareil et procédé assurant des services de répondeurs vocaux améliorés sur un grand réseau comprenant un contrôleur cental (40) relié par un réseau public (16) à une pluralité d'unités périphériques audio (20a, 20b) réparties sur un grand réseau pour recevoir et à émettre des appels téléphoniques et afin de recevoir, de stocker et de transmettre des signaux audio. Le contrôleur central (40) assure un service de notification d'erreurs aux téléphonistes, il fournit un service de type service public aux unités périphériques audio (20a, 20b), et il utilise des procédés mettant en oeuvre un service d'identification des numéros composés (DNIS) afin d'identifier diveres applications telles que la messagerie vocale, l'audio texte, et l'accès à distance à un producteur de bases de données.

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