Systems and methods for analyzing communication sessions...

Details Systems and methods for analyzing communication sessions... Systems and methods for analyzing communication sessions...

G - Physics

10

L

G10L 11/00 (2006.01) H04M 3/42 (2006.01)

Patent

CA 2600535

Systems and methods for analyzing communication sessions using fragments are provided. In this regard, a representative method includes: delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.

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