Automatic call distributor with language based routing...

Details Automatic call distributor with language based routing... Automatic call distributor with language based routing...

G - Physics

10

L

G10L 15/08 (2006.01) G10L 15/10 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04Q 3/64 (2006.01) H04M 3/493 (2006.01) H04M 3/527 (2006.01)

Patent

CA 2329910

A method and system for determining a language of a calf handled by an automatic call distributor is disclosed. The method includes the steps of detecting the call, sampling an audio portion of the call, fitting a plurality of templates to the sampled portion of the call, and determining a language of the call based upon a best relative fit between one of the plurality of audio templates and the sampled portion of the call.

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