Remote acd data base modification via telephone

Details Remote acd data base modification via telephone Remote acd data base modification via telephone

H - Electricity

04

Q

H04Q 3/64 (2006.01)

Patent

CA 2299246

A method and apparatus are provided for allocating resources within an automatic call distributor. The method includes the steps of receiving an incoming call from a supervisor on a voice channel of the automatic call distributor and routing the incoming call to an autoattendant of the automatic call distributor. The method further includes the steps of presenting the supervisor with a set of options regarding the allocation of resources within the automatic call distributor, receiving a change request from the supervisor and executing the change request.

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