Remote prescription refill system

Details Remote prescription refill system Remote prescription refill system

G - Physics

06

Q

G06Q 50/00 (2006.01)

Patent

CA 2580258

A prescription refill system having Voice-over-IP (VoIP) capabilities is provided. A central station remote from a pharmacy is provided for receiving phone calls (e.g., PSTN or VoIP calls) relating to prescription information. The central station obtains the prescription information, and automatically dispatches same to a pharmacy for filling. The pharmacy can dial into the central station to receive prescription information, or the information can be periodically faxed, e-mailed, or sent via the Internet to the pharmacy. A computer at the pharmacy allows for information to be retrieved from the central station, including voice messages stored at the central station. Calls made to the pharmacy can be forwarded to the central station automatically. A caller calling the central station can be switched to a live operator at the pharmacy for additional assistance.

L'invention porte sur un système de renouvellement de prescriptions à capacité Voix sur IP (VoIP) dans lequel une station centrale distante de la pharmacie est conçue pour recevoir des appels téléphoniques (par exemple (RTPC ou VoIP) relatifs aux informations de prescription. La station centrale reçoit les informations de prescription et les transmet automatiquement à la pharmacie à des fins d'archivage. La pharmacie peut appeler la station centrale pour en recevoir les prescriptions ou les informations peuvent lui être transmises périodiquement par fax ou couriel ou via Internet. Un ordinateur de la pharmacie peut recevoir de la station centrale des informations y compris les messages vocaux qui y sont stockés. Les appels vers la pharmacie peuvent être transmis automatiquement à la station centrale. Un appelant de la station centrale peut également être dévié vers un agent de la pharmacie pour en obtenir un supplément d'assistance.

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