Method and apparatus for providing integrated management of...

Details Method and apparatus for providing integrated management of... Method and apparatus for providing integrated management of...

G - Physics

06

Q

G06Q 30/00 (2006.01)

Patent

CA 2555881

A system and method for providing integrated customer care, managing complex data relating to services and presenting information for selection and interaction by end users. The present invention delivers, tracks, presents and manages various aspects of customer care using a customer centric paradigm. An integrated macro-framework is utilized to provide a consistent and efficient single-point of entry GUI tool for accessing and navigating through various displays relating to the processing of data, reports, billing, work-flows, service orders and other aspects of customer care.

L'invention concerne un système et un procédé fournissant une assistance à la clientèle intégrée, gérant des données complexes relatives aux services fournis, et présentant des informations de sélection et d'interaction aux utilisateurs finaux. L'invention permet de fournir, contrôler, présenter et gérer divers aspects de l'assistance à la clientèle par la mise en oeuvre d'un paradigme centré client. Un macro-cadre intégré est utilisé pour fournir un outil interface graphique à point d'entrée unique efficace et compatible, permettant d'accéder à divers écrans et de naviguer dans ces écrans, lesdits écrans concernant le traitement des données, les rapports, la facturation, les flux de travaux, les commandes de services et d'autres aspects de l'assistance à la clientèle.

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