System and method for voice based network management

Details System and method for voice based network management System and method for voice based network management

H - Electricity

04

L

H04L 12/24 (2006.01)

Patent

CA 2534457

The present invention provides a system and method for voice based network management. A network management system uses voice based scripts that allow network management operations to be performed over a phone. In one embodiment, the voice based scripts use a Voice Extensible Markup Language (VXML). However, the voice based script can be any form of communication that allows a user to conduct network management operations using Dual Tone Multi-Frequency (DTMF) signaling or speech commands.

La présente invention concerne un système et un procédé destinés à la gestion de réseau basé sur la voix. Un système de gestion de réseau utilise des scripts basés sur la voix qui permettent de réaliser des opérations de gestion de réseau par téléphone. Dans un mode de réalisation, les scripts utilisant la voix emploient le langage XML vocal (VXML). Le script basé sur la voix peut cependant être n'importe quelle forme de communication qui utilise un utilisateur pour effectuer des opérations de gestion au moyen d'une signalisation DTMF ou de commandes vocales.

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