Home agent telecommunication technique

Details Home agent telecommunication technique Home agent telecommunication technique

H - Electricity

04

Q

H04Q 5/20 (2006.01) H04M 3/51 (2006.01) H04M 11/06 (2006.01) H04Q 3/00 (2006.01)

Patent

CA 2078372

An agent at home (12) is enabled to receive a call from a customer (14), originally directed to a transaction-processing center (16), by first identifying, at an exchange (20) of a public switched telephone network (22), the identity of the transaction-processing center and the agent(s) designated to receive calls directed to that center. Once the agent (12) has been identified, the call is routed from a first local exchange carrier central office (18) serving the customer to a local exchange carrier central office (26) serving the agent and then to the agent across a combined voice and data line (44). Upon receipt of the call, the agent simultaneously establishes a data link with the transaction-processing center so as to complete a transaction for the customer.

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