G - Physics – 06 – F
Patent
G - Physics
06
F
G06F 15/173 (2006.01) G06F 13/00 (2006.01) G06F 15/16 (2006.01) G06F 15/167 (2006.01) G06F 17/30 (2006.01) H04B 7/00 (2006.01) H04J 1/00 (2006.01) H04L 1/00 (2006.01) H04L 12/16 (2006.01) H04M 1/00 (2006.01) H04M 1/56 (2006.01) H04M 1/64 (2006.01) H04M 1/66 (2006.01) H04M 3/24 (2006.01) H04M 3/42 (2006.01) H04M 3/48 (2006.01) H04M 3/537 (2006.01) H04M 3/56 (2006.01) H04M 3/58 (2006.01) H04M 7/00 (2006.01) H04M 15/06 (2006.01) H04Q 7/20 (2006.01) H04Q 7/24 (2006.01)
Patent
CA 2507500
Methods and systems for routing a communication to a preferred device are disclosed. A service center consistent with the present invention is operable to receive information pertaining to a communication to a user from a calling party, and retrieve data corresponding to the user using the received information.The service center also determines a preferred device of the user based on the retrieved data, wherein the preferred device is one of a plurality of devices associated with the user. Thereafter, the service center ascertains whether the preferred device of the user requires a new mode of delivery, and routes the communication to the preferred device of the user based on the ascertaining.
L'invention concerne des procédés et des systèmes permettant d'acheminer une communication vers un dispositif préféré. Selon l'invention, un centre de services est conçu pour recevoir des informations associées à une communication destinée à un utilisateur en provenance d'un appelant; et pour extraire des données correspondant à l'utilisateur au moyen des informations reçues. Le centre de services détermine également un dispositif préféré de l'utilisateur en fonction des données extraites, le dispositif préféré faisant partie d'une pluralité de dispositifs associés à l'utilisateur. Ensuite, le centre de services détermine si le dispositif préféré de l'utilisateur nécessite un nouveau mode de distribution, et achemine la communication vers le dispositif préféré de l'utilisateur en fonction de cette détermination.
Helbling Christopher L.
Kunuturi Nagendra
Rajagopalan Mahesh
Reding Craig L.
Singh Jagmit
R. William Wray & Associates
Telesector Resources Group Inc.
Verizon Data Services Inc.
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