Methods and systems for call management with user intervention

Details Methods and systems for call management with user intervention Methods and systems for call management with user intervention

H - Electricity

04

M

H04M 1/56 (2006.01) G06F 13/00 (2006.01) G06F 15/16 (2006.01) G06F 15/167 (2006.01) G06F 15/173 (2006.01) G06F 17/30 (2006.01) H04B 7/00 (2006.01) H04J 1/00 (2006.01) H04L 1/00 (2006.01) H04L 12/16 (2006.01) H04M 1/00 (2006.01) H04M 1/64 (2006.01) H04M 1/66 (2006.01) H04M 3/24 (2006.01) H04M 3/42 (2006.01) H04M 3/48 (2006.01) H04M 3/537 (2006.01) H04M 3/56 (2006.01) H04M 3/58 (2006.01) H04M 7/00 (2006.01) H04M 15/06 (2006.01) H04Q 7/20 (2006.01) H04Q 7/24 (2006.01)

Patent

CA 2507127

Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.

L'invention concerne des procédés et des systèmes de gestion d'un appel en temps réel. Les procédés et systèmes selon l'invention permettent la gestion d'un appel en temps réel sur la base d'une entrée par un utilisateur. Un centre de services reçoit des informations relatives à un appel à l'utilisateur, à partir d'un point de commande des services, et émet une notification de l'appel à un dispositif associé à l'utilisateur. Le centre de services reçoit une réponse à la notification émanant de l'utilisateur. Le centre de services fournit ensuite des instructions au point de commande de services, afin de connecter l'appel sur la base de la réponse.

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