Use of multiple speech recognition software instances

G - Physics – 10 – L

Patent

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Details

G10L 11/00 (2006.01)

Patent

CA 2618547

A wireless communication device is disclosed that accepts recorded audio data from an end-user. The audio data can be in the form of a command requesting user action. Likewise, the audio data can be text to be converted into a text file. The audio data is reduced to a digital voice file in a format that is supported by the device hardware, such as a.wav,.mp3,.vnf file, or the like. The digital voice file is sent via secured or unsecured wireless communication to one or more server computers for further processing. In accordance with an important aspect of the invention, the system evaluates the confidence level of the speech recognition process. If the confidence level is high, the system automatically builds the application command or creates the text file for transmission to the communication device. Alternatively, if the confidence of the speech recognition is lower, the recorded audio data file is routed to a human transcriber employed by the telecommunications service, who manually reviews the digital voice file and builds the application command or text file. Once the application command is created, it is transmitted to the communication device. As a result of the present invention, speech recognition in the context of communications devices has been shown to be accurate over 90% of the time.

La présente invention concerne un procédé d'utilisation d'un logiciel de reconnaissance vocale afin de recevoir une commande formulant une requête d'action de la part d'un dispositif de communication portable (10) qui communique sans fil avec un ou plusieurs ordinateurs serveurs (20). L'ordinateur serveur effectue une reconnaissance vocale (40) sur le fichier de commande vocale enregistré (30) qui produit une commande vocale interprétée (50). Si le niveau de confiance est élevé (60), le système établit automatiquement la commande d'application (80) ou créé le fichier texte à transmettre au dispositif de communication (70). En variante, si le niveau de confiance de la reconnaissance vocale est bas, le fichier de données audio enregistré est transmis à un transcripteur humain employé par le service de télécommunication, qui examine manuellement le fichier vocal numérique et établit la commande d'application ou le fichier texte (90). Une fois que la commande d'application est créée, elle est transmise au dispositif de communication.

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