System and method for providing rules-based directory...

Details System and method for providing rules-based directory... System and method for providing rules-based directory...

Category

H - Electricity

Subcategory

04

Subsubcategory

M

IPC codes

H04M 3/493 (2006.01) G10L 15/22 (2006.01) G10L 21/00 (2006.01)

Type

Patent

Patent number

CA 2462009

Description

A system and method for providing directory assistance automation to a caller in a telecommunications environment utilizes dedicated processors to convert caller utterances (e.g., corresponding to city, state and listing name) using automated speech recognition technology to grammar strings that are then employed in searching of a listing database. Automation instructions for guiding the database searches are provided via various mapping and rules tables or in separate predefined search logic. Selected rules tables can be programmed by a telecommunications provider to implement customized instructions. Such specialized access may be provided by way of a graphical user interface at the directory assistance automation system.

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