H - Electricity – 04 – L
Patent
H - Electricity
04
L
H04L 29/08 (2006.01) G06F 9/44 (2006.01) G06Q 10/00 (2006.01) G06Q 30/00 (2006.01) H04L 29/06 (2006.01)
Patent
CA 2666500
A first support node (108) and a third node (112) provide online collaborative support to a customer node (104) over a computer network. An online support session facilitating, at least in part, bi-i directional communication between the customer node and the first support node is established. The third node is also connected to the online support session and receives support session information from the customer node. In addition, information is communicated bi-directionally between the first support node and the third node.
Un premier noeud de soutien et un troisième noeud de soutien assure le soutien collaboratif en ligne d'un noeud client via un réseau informatique. On établit une session de soutien en ligne qui facilite (au moins en partie) la communication bidirectionnelle entre le noeud client et le premier noeud de soutient. Le troisième noeud est aussi connecté à la session de soutien en ligne et reçoit des informations sur la session de soutien provenant du noeud client. En outre, les informations sont échangées dans les deux directions entre le premier noeud de support et le deuxième noeud.
Mittal Vishal
Muklashy Shadi
Spataro Anthony
Citrix Systems Inc.
Smart & Biggar
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