Interview automation system for providing technical support

Details Interview automation system for providing technical support Interview automation system for providing technical support

G - Physics

06

F

G06F 15/16 (2006.01) G06F 19/00 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2508023

A new and improved system for providing highly automated technical support to the customer (Fig. 1) while simultaneously capturing the knowledge base associated with recurring customer questions.

L'invention concerne un nouveau système amélioré permettant d'assurer un support technique hautement automatisé à un client tout en capturant simultanément la base de connaissance associée aux questions récurrentes du client.

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