System and method using presence in a data network to...

G - Physics – 06 – F

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G06F 9/46 (2006.01) G06F 9/54 (2006.01) G06F 15/16 (2006.01)

Patent

CA 2526162

A method and system utilizing presence in a presence aware data/messaging network between a user (100) and an organization for communication purposes to indicate when both parties are ready to engage in a dialog session or when one party has new information for the other party. The method and system can be further enhanced if the presence aware network (102) also provides location information or other state information on the user.

La présente invention concerne un procédé et un système utilisant la présence dans un réseau de messagerie et de données de reconnaissance de présence entre un utilisateur et une organisation à des fins de communication, de manière à indiquer lorsque les deux parties sont prêtes à entamer une session de dialogue ou lorsqu'une partie a de nouvelles informations pour l'autre partie. Ce procédé et ce système peuvent être encore améliorés, si le réseau de reconnaissance de présence fournit également de informations de localisation ou toute autre information d'état concernant l'utilisateur.

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