Method and system for delivering shipping information

Details Method and system for delivering shipping information Method and system for delivering shipping information

G - Physics

06

Q

G06Q 10/00 (2006.01)

Patent

CA 2703930

The invention relates generally to logistics systems and methods. In particular, the present invention relates to a method and a corresponding computer system for delivering shipping information, comprising - automatically detecting that a user at a front-end of a telephone channel is eligible to receive information about a shipment still in transit to the user, - obtaining user information by an IVR (Interactive Voice Response) interface, - obtaining shipping information associated with said shipment, - based on said shipping information automatically generating a telephony message incorporating the current status of the shipment and sending it to the user.

L'invention concerne généralement des systèmes et des procédés logistiques. En particulier, la présente invention concerne un procédé et un système informatique correspondant pour communiquer des informations d'expédition, comprenant - la détection automatique qu'un utilisateur au niveau frontal d'un canal téléphonique est éligible pour recevoir des informations sur une expédition encore en route vers l'utilisateur; - l'obtention des informations d'utilisateur par une interface IVR (réponse vocale interactive); - l'obtention d'informations d'expédition associées à ladite expédition; - sur la base desdites informations d'expédition, la génération automatique d'un message téléphonique indiquant l'état actuel de l'expédition et son envoi à l'utilisateur.

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