Incident analysis and solution system

G - Physics – 06 – Q

Patent

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Details

G06Q 10/00 (2006.01) G06F 17/30 (2006.01) G06N 5/00 (2006.01) G06Q 40/00 (2006.01)

Patent

CA 2323195

A computer-implemented system determines, by logical progression through multiple analysis levels, a human factor that represents a root cause of a particular incident. The system begins at a broad analysis level and progresses through more narrow analysis levels to a root cause level. Each analysis level includes multiple causal factor categories, with each causal factor category branching into causal factor subcategories that reside on a more narrow analysis level. The system includes an information input device for inputting incident information relating to the particular incident. The system also includes a memory device for storing a causal information database that provides a relationship between the multiple analysis levels and causal factor categories and between causal factor categories and root causes. The causal information database also relates root causes to corrective actions that may be implemented to prevent future occurrences of the incidents. A processor accesses the causal information database and determines a human factor that represents a root cause of the particular incident. This determination is made by logical progression through the multiple analysis levels based upon the incident information from the information input device. The processor logically progresses through the multiple analysis levels by selecting, based upon the incident information, an appropriate causal factor category at each analysis level. The processor accesses the causal information database and determines at least one corrective action that may be implemented to prevent future occurrences of the particular incident based on the root cause of the particular incident. The system further includes a display device for displaying a graphic representation indicating the causal factor categories selected by the processor in determining the root cause of the particular incident. The display device also displays the corrective actions that may be implemented to prevent future occurrences of the particular incident.

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