G - Physics – 06 – Q
Patent
G - Physics
06
Q
G06Q 10/00 (2012.01)
Patent
CA 2617168
An outsourced service level agreement (SLA) deliverable management method includes configuring SLA client and secondary SLA provider master data, procuring a secondary SLA provider provision services network, administering a secondary SLA provider human resource network, processing an SLA client provisioning requirement, processing an SLA provisioning service voucher, and processing payment of an SLA provisioning work order. This Abstract is provided to comply with rules requiring an Abstract that allows a searcher or other reader to quickly ascertain subject matter of the technical disclosure. This Abstract is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
Selon l'invention, un procédé de gestion de résultats prévus d'une convention sur le niveau de service (SLA) imparti consiste à: configurer un client SLA et des données principales de prestataire de SLA secondaire; faire souscrire à un réseau de services d'approvisionnement d'un prestataire de SLA secondaire; administrer un réseau de ressources humaines du prestataire de SLA secondaire; traiter une réquisition d'approvisionnement d'un client SLA; traiter une demande de service d'approvisionnement SLA; et traiter le paiement d'un ordre de travail d'approvisionnement SLA.
Cullen III Andrew A.
Shaw Steven A.
Smart & Biggar
Volt Information Sciences Inc.
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