Multimedia music on hold

Details Multimedia music on hold Multimedia music on hold

H - Electricity

04

M

H04M 11/06 (2006.01) H04L 12/16 (2006.01) H04L 12/24 (2006.01) H04M 3/428 (2006.01) H04M 3/51 (2006.01) H04M 3/523 (2006.01) H04M 7/00 (2006.01) H04M 7/06 (2006.01)

Patent

CA 2317283

A method is disclosed that permits a call handling system to supply a caller with multimedia information supplementary to information or entertainment received over a voice link. While waiting in a hold queue, a caller may receive, at a computer terminal, a display comprising a list of frequently asked questions or a choice of radio stations that may be heard over the voice link. Information regarding the caller's place in the hold queue and/or an estimate of waiting time may also be available. Further, data may be collected from a caller and, upon connection of the call with a call agent, presented to the call agent.

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