System and method for eliminating hold time in a...

Details System and method for eliminating hold time in a... System and method for eliminating hold time in a...

H - Electricity

04

M

H04M 3/42 (2006.01) H04M 3/428 (2006.01) H04M 3/48 (2006.01) H04Q 3/64 (2006.01)

Patent

CA 2544804

A method and system for managing requests in a hold queue and the responses thereto are described. By providing a management system for handling requests in a call queue, a requesting party may be free to perform other tasks while waiting for a response. In addition, the management system may modify request priority independently of a party receiving the request. The method and system may further facilitate the entry of request related information by implementing an information database. The flexibility of a receiving party in responding to a request may also be enhanced through a greater selection of response options. The management system and method may further provide automatic backup and secondary options if a receiving party's first option is unfeasible.

Affiliated with

Also associated with

Rating

System and method for eliminating hold time in a... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for eliminating hold time in a..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for eliminating hold time in a... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFCA-PAI-O-2057040