Technical support program

G - Physics – 06 – Q

Patent

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Details

G06Q 10/00 (2006.01) G06Q 30/00 (2006.01)

Patent

CA 2390694

Technical services are offered to customers on an outsourced basis according to a menu of services available. A menu is provided for categories of equipment on with the technical services provider offers technical services and a menu is also provided identifying the technical services which are offered such as support services (82) and inventory management services (84). The services are modular and are selected based upon the customer's needs. Modular services like condition monitoring (90) and emergency response services (92) are offered at two levels, a basic level and a high end level.

Selon l'invention, des services techniques impartis sont offerts à des clients conformément à un menu de services disponibles. Un menu est élaboré pour des catégories d'équipement pour lesquelles le fournisseur de services techniques offre des services techniques. Un menu est également mis en place afin d'identifier les services techniques qui sont offerts tels que des services de support (82) et des services de gestion d'inventaire (84). Ces services sont modulaires et sélectionnés en fonction des besoins du client. Des services modulaires tels que la surveillance des conditions (90) et des services de réponse d'urgence (92) sont proposés à deux niveaux, un niveau de base un niveau terminal élevé.

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