Method for placing incoming calls in a queue and forwarding...

Details Method for placing incoming calls in a queue and forwarding... Method for placing incoming calls in a queue and forwarding...

H - Electricity

04

M

H04M 3/523 (2006.01) H04M 3/42 (2006.01) H04M 3/51 (2006.01) H04Q 3/00 (2006.01) H04Q 3/62 (2006.01) H04Q 3/64 (2006.01) H04M 3/493 (2006.01)

Patent

CA 2371088

A method for arranging incoming calls to a subscriber number in a queue and for routing the calls from the queue to destination extensions (107), which are located under at least two separate PBXs (106), in which method, an intelligent telephone network (102, 103) is used to detect a call made to the subscriber number, the call is routed to an audio response unit (104) connected to the intelligent telephone network, the call is placed in a queue in the audio response unit (104), the state of the destination connections (107) is monitored, and the call is routed from the queue, when an idle destination extension (107) is detected.

Cette invention se rapporte à un procédé servant à placer en file d'attente des appels entrants destinés à un numéro d'abonné et à acheminer ces appels de la file d'attente vers des postes de destination (107), lesquels sont placés sous la gestion d'au moins deux autocommutateurs privés (PBX) séparés (106). Dans ce procédé, un réseau téléphonique intelligent (102, 103) sert à détecter un appel à destination du numéro d'abonné, à acheminer cet appel vers un répondeur vocal (104) connecté au réseau téléphonique intelligent, à placer cet appel en file d'attente dans le répondeur vocal (104), à contrôler l'état des connexions de destination (107) et à acheminer cet appel depuis la file d'attente, lors de la détection d'un poste de destination inoccupé (107).

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