Dynamic routing of customer telephone contacts in real time

Details Dynamic routing of customer telephone contacts in real time Dynamic routing of customer telephone contacts in real time

H - Electricity

04

M

H04M 3/487 (2006.01) H04W 4/00 (2009.01) H04W 4/02 (2009.01) H04W 4/24 (2009.01) G06Q 30/00 (2006.01)

Patent

CA 2650115

A process for dynamic routing of customer contacts to call recipients includes establishing accounts in a call recipient contact system for a plurality of call recipients. The plurality of call recipients are permitted to bid against one another for providing goods and/or services to a customer. A contact list is created and call recipients are ranked from a lowest bidding call recipient to a highest bidding call recipient. The contact is received from a customer and routed to the lowest bidding call recipient on the contact list. The call recipient account receiving the contact and fulfilling the transaction is credited an amount bid by the call recipient.

L'invention concerne un processus pour router dynamiquement des contacts de clients vers des destinataires d'appel comprenant l'établissement de comptes dans un système de contact de destinataires d'appel pour une pluralité de destinataires d'appel. La pluralité de destinataires d'appel est autorisée à faire des offres et à entrer en compétition les uns contre les autres pour apporter des produits et/ou des services à un client. Une liste de contacts est créée et des destinataires d'appel sont classés du destinataire d'appel ayant l'offre la plus faible au destinataire d'appel ayant l'offre la plus élevée. Le contact est reçu d'un client et acheminé vers le destinataire d'appel ayant l'offre la plus faible sur la liste de contacts. Le compte du destinataire d'appel recevant le contact et réalisant la transaction est crédité d'une somme offerte par le destinataire d'appel.

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