Method and system for monitoring, assessing, and improving...

Details Method and system for monitoring, assessing, and improving... Method and system for monitoring, assessing, and improving...

G - Physics

06

F

G06F 17/60 (2000.01)

Patent

CA 2299529

A computer-based method and system for monitoring the performance of a cost center of an enterprise. Updated raw performance data related to the performance efficiency and quality, respectively, of the cost center, is collected for each of a plurality of consecutive reporting periods. A scorecard report is generated, for each reporting period, based on the raw data for said each reporting period, said scorecard report containing interrelated, quantitative efficiency and quality performance measures indicative of the performance of the cost center, in terms of both efficiency and quality, during the most recent reporting period, said scorecard report further providing at least one benchmark performance measure for each of said performance measures for comparison to the respective performance measure.

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