G - Physics – 06 – F
Patent
G - Physics
06
F
G06F 17/27 (2006.01) G06Q 30/00 (2006.01) H04M 3/51 (2006.01)
Patent
CA 2355012
A method and apparatus are provided for presenting script to be followed by a telemarketer during a threaded conversation with a customer. The method includes the steps of recognizing a word content of a response of the customer to a first portion of the presented script and detecting key words and key words in context of the response. The method further includes the steps of evaluating the detected key words and key words in context to determine an information content, comparing the information content of the evaluated words with an information content of a plurality of expected customer responses and selecting the expected customer response with a closest relative match and following a script associated with the selected expected customer response of the customer as a second portion of the presented script.
Bluestein Jared
Dezonno Anthony
Hymel Darryl
Martin Jim F.
Power Mark J.
Gowling Lafleur Henderson Llp
Rockwell Electronic Commerce Corp.
LandOfFree
Method of creating scripts by translating agent/customer... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Method of creating scripts by translating agent/customer..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method of creating scripts by translating agent/customer... will most certainly appreciate the feedback.
Profile ID: LFCA-PAI-O-1503906