G - Physics – 06 – Q
Patent
G - Physics
06
Q
G06Q 10/00 (2006.01) G06Q 30/00 (2006.01) H04L 29/06 (2006.01)
Patent
CA 2404014
A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communications messaging interfaces and enterprise application integration adpaters, which provide a flexible, automated, and process driven solution for integrating across business applications and operations support systems; and (3) the presentation layer, including various customer views, which are presented via particular business portals. A smart component server provides the core services and comprehensive business process logic required to successfully conduct business online. The communications messaging interfaces integrate with back-office systems for functions such as billing, provisioning, and interconnection.
Système de support global pour commerce électronique qui comporte trois couches, dont (1) la couche commerciale, comportant divers composants intelligents qui homogénéisent les processus de données et commerciaux pour toutes les interactions avec les clients, (2) la couche d'intégration, y compris diverses interfaces de messagerie de communications et adaptateurs d'intégration d'applications d'entreprise, qui fournissent une solution souple, automatisée et commandée par les processus pour l'intégration des applications inter-commerciales et des systèmes de support d'opérations, et (3) la couche de présentation, y compris diverses présentations à l'intention des utilisateurs, qui sont présentées via des portails commerciaux particuliers. Un serveur à composants intelligents fournit les services clés et une logique globale de processus commerciaux, requis pour effectuer avec succès du commerce en ligne. Les interfaces de messagerie de communications s'intègrent dans des systèmes d'arrière-guichet pour des fonctions telles que la facturation, l'approvisionnement et l'interconnexion.
Bakhru Girish
Elmore Kevin
Hoeser Vince
Hom David
Horne Linda
Convergys Customer Management Group Inc.
Cygent Inc.
Smart & Biggar
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