System and method for integrating and managing e-mail,...

H - Electricity – 04 – L

Patent

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H04L 12/16 (2006.01) G10L 15/26 (2006.01) H04L 12/54 (2006.01) H04M 3/533 (2006.01)

Patent

CA 2554291

A system and a method are provided. A textual transcript of a recorded voice communication is received. Text from a non-voice communication is received. Information about the textual transcript of the recorded voice communication and the text from the non-voice communication is provided such that a user can manage a group of communications, based at least in part on the textual transcript of the recorded voice communication and the text from the non-voice communication.

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