H - Electricity – 04 – M
Patent
H - Electricity
04
M
H04M 15/10 (2006.01) H04M 3/487 (2006.01)
Patent
CA 2435427
A user of an enhanced telecommunications service in accordance with the invention may invoke information assistance while the user is connected to a destination party. The information assistance may include, for example, a concierge-type service feature whereby the user may make restaurant reservations, purchase goods and services, etc. with an operator's assistance. In accordance with an aspect of the invention, a first information assistance center which receives a concierge request from a user also provides information concerning fulfillment of the request to the user, even though the request may be fulfilled by an agent in a second information assistance center, located in a different region than the first information assistance center. In accordance with another aspect of the invention, the operators who handle a user's calls may be rated by the user in terms of their performance. The user's calls may subsequently be assigned to those operators preferred by the user, as reflected by the user's rating thereof. In accordance with yet another aspect of the invention, subscribers to third party services who have no relationship with the provider of the concierge-type service may take advantage of the service through the respective third party services.
Baker Nathan B.
Timmins Timothy A.
Mbm Intellectual Property Law Llp
Metro One Telecommunications Inc.
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