Teller-assisted currency dispenser system

Details Teller-assisted currency dispenser system Teller-assisted currency dispenser system

G - Physics

06

K

354/41

G06K 17/00 (2006.01) G06F 3/02 (2006.01) G07F 19/00 (2006.01)

Patent

CA 1040310

ABSTRACT OF THE DISCLOSURE An automatic banking system which offers personal teller assistance to a blank customer who may be having difficulty in us- ing an automatic banking unit at a remote customer station to car- ry out any one of a number of banking services offered by a com- plete automatic banking system, such as depositing, making payments of various types, transferring funds between accounts, or with- drawing cash. Normally, the customer uses such system by follow- ing instructions which are given on a video display component of the remote unit after the customer has presented coded card means for verification and authorization at the remote unit. The custo- mer then makes keyboard entry at the remote unit of data necessary to perform the desired banking transaction. A customer who may not understand or properly follow the instructions may request assistance of a teller-assist operator at a distant bank station. Through audio and video communication between the bank and custo- mer stations, the teller-assist operator assists the customer, through step-by-step personal guidance, to follow the required procedure. That is, the teller-assist operator carries out the instructions and enters the necessary data into a bank station keyboard operatively connected in the system with the customer key- board. The bank station teller-assist unit or console also has a video display component on which the same instructions appear that normally appear at the customer unit video display component. These instructions may appear simultaneously at the bank and customer video display components, or a video picture of the teller-assist operator carrying out the transaction for the customer, may be displayed to the customer on the video display component at the remote customer banking unit.

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